Working Class Heroes FAQ's

Find the answers to our frequently asked questions here.

I have placed and order with you, when will it be shipped?

Shortly after you placed your order, we will have sent you an order confirmation email, to the email address that you placed the order with.

If your order was placed before 2pm*, dispatch of your parcel will be before the close of play on the same day. If you ordered after 2pm, or over the weekend**, we will dispatch your parcel on the next business day.

You will receive an e-receipt once your item(s) is processed through our till and sent for delivery.

*3pm, if you have chosen a DPD shipping option.
** DPD Saturday/Sunday delivery is only available if your order is placed before 3pm on Friday afternoon.

Showing prices for
  • United Kingdom (Great Britain)
  • Select Country for delivery
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    United Kingdom (Great Britain)
  • United Kingdom (Great Britain)
    • DPD Premium Next Day Tracked
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £3.95 Spend over £0 and delivery is £3.95
        • Delivery is FREE Spend over £200 and delivery is FREE
    • DPD UK Premium Sunday Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £10.00
    • DPD UK Premium Saturday Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £9.50
    • 3 - 5 Working Days Unsigned
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £0.99 Spend over £0 and delivery is £0.99
        • Delivery is FREE Spend over £40 and delivery is FREE
  • Northern Ireland
  • Northern Ireland
    • DPD Premium Next Day Tracked
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £13.95
    • DPD UK Premium Sunday Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £63.00
    • DPD UK Premium Saturday Delivery
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £62.50
    • 3 - 5 Working Days Unsigned
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £0.99
  • Germany
  • Germany (Deutschland)
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £6.99
  • Europe 1
  • Spain (españa)
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £6.99
  • Netherlands
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £6.99
  • France
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £6.99
  • Europe 2
  • Portugal
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £9.98
  • Belgium
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £9.98
  • Europe 3
  • Luxembourg
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £10.98
  • Europe 4
  • Sweden
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £13.98
  • Finland
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £13.98
  • Europe 5
  • Austria
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Ukraine
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Turkey
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Switzerland (Confederation of Helvetia)
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Slovakia (Slovak Republic)
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Malta
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Lithuania
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Liechtenstein (Fürstentum Liechtenstein)
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Iceland
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Hungary
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Greece
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Gibraltar
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Estonia
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Czech Republic
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Cyprus
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Croatia (hrvatska)
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Bosnia and Herzegovina
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Belarus
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Australia
  • Australia
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £12.99
  • New Zealand
  • New Zealand
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £17.99
  • USA
  • United States
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.99
  • Canada
  • Canada
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £16.49
  • Ireland
  • Ireland
    • Royal Mail International
      • For orders weighing between 0kg -1000000kg Delivery Charges
        • Delivery is £6.99 Spend over £0 and delivery is £6.99
        • Delivery is £3.50 Spend over £40 and delivery is £3.50
  • Does my parcel have tracking information?

    We can track all of our parcels. Even our free shipping option uses a 2D barcoding system, which allows you to see the last scanned location of your parcel.

    If you require tracking information for your parcel, please contact us via email, and we will be able to provide that for you.

    My tracking information says a parcel has been delivered, but I don't have a missed delivery note. What can I do?

    If the tracking for your parcel shows your parcel has been delivered, but you haven't received anything, you should:

    • Check if someone else at your address has accepted it.
    • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
    • Contact the carrier if there's still no sign of the parcel.
    • Arrange a redelivery with the carrier through their website.
    I'm having some issues on your website/applying my Customer Rewards points, can you help?

    Our website/Customer Reward system are designed and tested on multiple browsers and devices, with the most current updated software. However, due to the huge variation in devices, we can unfortunately experience the occasional hiccup!

    If you are using a mobile or tablet device, we would suggest accessing our website via a laptop or desktop. If the issues persist, our tech team recommend trying an alternative web browser - Google Chrome, or Mozilla Firefox work best.

    If you are still experiencing problems, please send us screenshots of the issue, so we can pass this onto our tech support.

    Can I return my item?

    Absolutely! Please find our returns information and policy on the following link: Returns page

    When will I get a refund?

    If you have returned your parcel to us with our free returns procedure, you will be able to track your parcel using the tracking number printed underneath the barcode on the printed label, and the Royal Mail's website. The tracking number will begin with 'ZZ' and end in 'GB', e.g. ZZ123456789GB.

    As soon as your parcel arrives back with us, and our warehouse staff have processed your return, you will be notified via an e-receipt, or an email. We aim to process returns within 3 working days of them arriving

    If you have paid via credit or debit card, please allow up to 3 business days for your bank to process the payment back into your account.

    Are your items in UK sizes?

    All of our items are in UK sizes.

    Most of our item pages have size charts at the bottom, in case you're ordering internationally. If this information isn't available, please get in touch via email, and we will be able to provide you with the sizes you require.

    I have a faulty item, what can I do?

    If you have an item that you consider to be faulty, please contact us via email, with some photographs of the fault. We will then be able to determine what the next course of action will be, and further consult with the brand.

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