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Returns

Returns & Refunds

Shop with confidence — simple, straightforward returns.

Working Class Heroes Returns
Returns policy

At a glance

• Refunds available within 45 days of purchase.
• Return postage costs are the customer’s responsibility.
• Items must be returned in perfect, saleable condition.
No exchanges

How to swap a size

1. Return the unwanted item to us for a refund.
2. Once it’s on its way back, place a new order for the correct size or colour.
How to return

Sending your order back

• Download and complete our Returns Form (PDF) .
• Repackage your item securely.
• Return via Royal Mail at your local Post Office.
• Return costs are paid by the customer.
Please keep your tracking number — we can’t investigate returns without it.
Return address

Where to send your return

Working Class Heroes
40–44 Market Street
Ulverston
Cumbria
LA12 7LS
Do not use the shoebox as a shipping box. The shoebox is part of the product, and we cannot issue a refund if it is damaged or has labels attached.
Item condition

Saleable condition checklist

• Tags have not been removed.
• No odours (smoke, perfume, aftershave).
• Not washed or marked.
• No signs of wear or damage.
• Shoe soles unmarked & unworn outside.
• Shoebox intact and label-free.
If an item is deemed unsaleable, we cannot issue a refund.
Processing & refunds

How long will my refund take?

• Returns can take up to 10 business days to process (we aim for 2).
• Business days are Monday–Friday, 9am–5pm.
• Refunds may take up to 5 business days to show (bank dependent).
Ready to return an item?
Download Returns Form (PDF)

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